If you have a question you can’t find an answer to below, drop us an email: alana@thecreativegaze.co.uk

FAQs

  • Of course! Drop us an email and we’ll be happy to talk through our offers with you.

  • The Unveiling Call is a place for us to connect and to feel into whether we’re energetically aligned. It’s not a sales call, think of it like the first coffee date you’ll share with someone you might grow something meaningful with - relaxed, honest, and human. We come into these calls with no pitch, just presence, and we trust you’ve already read through the offerings and explored our work and feel a resonance.

    This is your space to tell us about you, your deeper vision, and why you're feeling called to invest in yourself at this stage in your journey!

  • You must have fundamental knowledge about your target audience, competitors, and market. Before a project begins, we also like clients to develop a mood board on Pinterest.

  • Unfortunately not!

  • This is the time your deposit is paid and your contract is signed. You’ll also be added to your very own Project Portal, the hub of the project.

  • We request all payments via invoices. All payments are processed through ‘Stripe’, you can pay using your bank card or Apple Pay.

    If you are based in the UK, you also have the option to make your payment via bank transfer.

  • Yes! All available payment plans are outlined on our individual offer webpages.

  • Deposits are strictly non-refundable. Payments made for work done up until a payment milestone, are also strictly non-refundable to account as payment for our time. More information regarding this will be outlined in your contract.

  • Yes of course! We have and continue to proudly partner with clients all around the world! If you want to make sure your country can easily make a payment to us before you officially send us an enquiry, you can drop us an email!

  • - Font licenses (if applicable)

    - Stock image licenses (if applicable)

    - Website Hosting and Subscriptions (if applicable)

    - Printing fees (Printing services are UK only. if applicable)

  • Extra revisions, outside those listed for each individual offering, cost more. The amount will depend on the scope of the addition.